Intranet and Knowledge Management: Putting the CART before the Horse?

نویسندگان

  • Satrijo Tanudjojo
  • Ashley Braganza
چکیده

This paper explores the use of intranet-technology to support knowledge intensive decisionmaking in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilizing, and exchanging knowledge through an intranet-technology based system delivers forms of benefits to both the organization and its clients, and understanding what organizational knowledge is to be managed and the process of managing it define the role of technology that enables knowledge management.

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عنوان ژورنال:
  • JIKM

دوره 5  شماره 

صفحات  -

تاریخ انتشار 2006